FREQUENTLY ASKED QUESTIONS
Frequently Asked Questions (FAQs) – David Systems
1. Who is responsible for the www.sistemasdavid.com website?
The website is the property of SISTEMAS DAVID, S.L., with N.I.F. B-17129321, domiciled at C/ de l'Estació 3, 17860 - Sant Joan de les Abadesses (Girona). Contact: comercial@sistemasdavid.com | Telephone: (+34) 972 72 21 19
2. What services does David Systems offer?
We offer furniture and decoration solutions for homes, offices and businesses, with products designed to create functional, welcoming spaces adapted to each need. In addition, we provide personalized attention and technical advice throughout the purchase process.
3. Do I need to register to buy?
Yes, to make purchases and access certain services you need to register. During registration we ask for basic data such as name, email, telephone and address. This data must be truthful and kept up to date.
4. How do I place an order?
You can add products to your virtual cart from the item page. Then, go to "My Basket", review your products, enter the shipping details and select the way to
payment. Once your order is confirmed and paid, you will receive an email with your purchase confirmation and details.
5. What are the available payment methods?
We accept the following payment methods:
• Debit/credit card (Visa, Mastercard, American Express).
• PayPal.
•Wire transfer.
6. Where do you ship and what are the delivery times?
We ship to:
• Spain (including the Canary Islands and the Balearic Islands).
• Portugal, Andorra, France and Germany (check conditions).
Estimated timeframes:
• Domestic shipping: between 24 and 72 hours.
• Special shipping: up to 72 hours.
Shipping is free for orders over €35 (excluding VAT) within the Peninsula.
7. Can I withdraw or return a product?
Yes, you have a period of 14 calendar days from receipt of the order to exercise your right of withdrawal, except in the following cases:
• Personalized products under your instructions.
• Unsealed items that are not suitable for return for health or hygiene reasons.
The product must be returned in perfect condition and in its original packaging. Return costs are at the customer's expense.
8. Is my data protected?
Yes, we comply with the General Data Protection Regulation (GDPR) and Organic Law 3/2018. We only use your data to manage your orders and provide you with our services. You can exercise your rights of access, rectification, cancellation and opposition by contacting us at info@sistemasdavid.com.
9. What do I do if I forgot my password?
You can reset your password from the login page, by following the "Forgot your password?" link. If you have problems, you can contact us and we will help you recover it.
10. What happens if I leave an order unfinished?
If we detect that you have left products in your basket without completing the purchase, we may contact you to offer help, answer questions or present you with a special offer related to your selection.
11. What responsibilities do I have as a user?
You must make appropriate and lawful use of the website, providing truthful and up-to-date information, and respecting the rules established in our General Terms and Conditions of Use.
12. Where can I consult the complete General Terms and Conditions of Use?
You can access the General Terms and Conditions of Use and full Legal Notices in the corresponding section of our website www.sistemasdavid.com